FAQs

FAQs

FAQs

Frequently Asked Questions

Our Most Asked Questions About H&H Products

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  • All
  • Multi-Use Syrups
  • Sweeteners
  • Fountain and Dispensed Beverages
  • Hand Mixed Beverages
  • Frozen Beverages
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  • 1. Can I have my brand on my product?
     

    Absolutely! All Private Label (your brand) products do require minimum orders per flavor as each product is run fresh to order. To learn more about Private Label options, please Call (800) 678-8448 ot fill out our Become A Customer form and a member of our Sales Team…. Yes, an actual member of our sales team will be available to speak with you!

  • 2. What does a “part” mean when mixing product?
     

    A part simply means any measuring tool you choose, use the same one for all measuring. For instance, if mix instructions are a 5:1 ratio and you are using a 1 cup measure, mix 1 cup of concentrate with 5 cups of water.

  • 3. Why should I use Hartley’s and Betty Jean’s liquid sweeteners ?
     

    Consistent and Easy to Use
    Although some restaurants may have a procedure for making Sweet Tea, many of the employees will vary that procedure based on their own taste or comments from customers. Liquid Sweeteners offer a consistent Sweet Tea every time because it requires no measuring.

    Often times sugar does not get dissolved if the person making the tea does not stir the tea properly, leading to inconsistency as well as sanitation concerns.Liquid Sweeteners do not require any dissolving or heavy stirring.

    Eliminated Sanitation Concerns
    Sanitation is always a concern in any food-service operation. If the sugar is not dissolved properly, it can cake in the bottom of the tea urn or in the spigot. This can lead to bacteria if not cleaned regularly and properly. With Hartley’s Tea Sweet and Betty Jean’s Tea Sugar there is no measuring or partial bags of sugar to store. Use the entire 32 oz bottle of Hartley’s Tea Sweet or a 48 oz bottle Betty Jeans’s Tea Sugar for a 3 gallon brew and throw the empty container away. This eliminates the possible risk of cross contamination from improper handling of open bags of sugar and improper sanitation and storage of measuring cups. No handling bag-in-box sweetener option available for Betty Jean’s Tea Sugar.

    Know Your True Tea Costs
    Hartley’s Tea Sweet and Betty Jean’s liquid sweetener costs slightly more (approximately $1) per brew compared to sugar; however, that’s assuming your tea is being sweetened with the same amount of sugar every time. Know what your true tea costs are with liquid Sweeteners.

     

     

  • 4. Does Hartley’s provide bag-in-box equipment?
     

    We are the manufacture of the flavored syrup for beverage dispensing equipment; however, we work with distributors throughout the United States that provide or service equipment as well as equipment manufactures and leasing companies to design a beverage program that best fits your business. Please Contact Us for assistance.

  • 5. How long is my bag-in-box soda fountain syrup good for?
     

    Each bag-in-box is coded with a readable “best by” date. While most flavors have a shelf life of one year, select flavors such as diet cola or lemon-hi may be less. For specific product shelf life information, please contact Contact Us.

     

  • 6. Can I use Hartley’s Soda Syrups as a flavor shot?
     

    Yes. If you want to add a “shot” of cherry to your cola, Hartley’s Cherry Soda Syrup can be used to dispense a straight flavor shot. Flavor Shots are also available in 1 gallon pack size.

  • 7. Are Hartley’s bag-in-box soda fountain syrups kosher?
     

    Yes. All Hartley’s bag-in-box soda syrup flavors are certified kosher by the Orthodox Union. The OU symbol will appear on the label. Certificates are also available upon request. A copy of our Kosher Certificate is available on this page under the “downloads” tab.

     

  • 8. Do I need to refrigerate Hartley’s bag-in-box syrups before using?
     

    No, Hartley’s bag-in-box syrups are shelf stable when stored at room temperature.

  • 9. How much 100% juice should be consumed daily?
     

    Infants 0-6 Months
    Dietary organizations do not recommend introducing 100% juice until at least 6 months of age or at the age the infant is able to consume juice from a cup in place of a bottle.

    Infants 6-24 Months
    Dietary organizations recommend limiting 100% juice consumption to 4-6 ounces per day.

    Children 2-3 Years
    Dietary organizations recommend a serving of 1 cup or 8 ounces of 100% juice per day.

    Children 4-8 Years
    Dietary organizations recommend a serving of 1 to 1½ cups or 8-12 ounces of 100% juice per day.

    Children 9+ Years
    Dietary organizations recommend a serving of 1½ cups or 12 ounces of 100% juice per day.

  • 10. Why would I use Betty Jean Tea Sugar® & Hartley's TeaSweet® instead of Sugar?
     

    It's as easy as 1 - 2 -3…. Betty Jean's Tea Sugar® & Hartley’s TeaSweet ® give you consistency with every brew.

    Step 1: Brew your tea.
    Step 2: Pour in your Betty Jean's Tea Sugar® or Hartley's Teasweet,® at any time during the brewing process.
    Step 3: Just a quick stir and you are ready to serve.

    There is no more waiting for the sugar to dissolve and no inconsistent sweetness based on which employee is making the tea. Learn more about Betty Jean's Tea Sugar & Hartley's TeaSweet.

  • 11. What are your minimums?
     

    Please contact our sales team at (800) 678-8448 or share more information with us via our Contact form.

  • 12. What is a Concentrate vs. Ready to Drink?
     

    In the beverage world there are two types of products; Ready-to-Drink and Concentrate. Concentrate simply is a product that water (or carbonated water) is added to in order to make it “Ready-to-Drink”. Most Hartley’s Brand products are concentrated so that product is distributed to market in the least expensive way. While Ready-to-Drink products are easier to use (no mixing required), they are also more expensive to distribute, because you are paying to ship water, they require additional storage and the shelf life is not as stable.

  • 13. What is the difference between Frozen Carbonated Beverage(FCB) and Slush/Granita?
     

    With so many frozen beverage options, it can be rather confusing; however, there are easy ways to tell the difference between Frozen Carbonated and Slush. The easiest way is in the name itself….carbonation. Slush (also referred to as Granita) is non-carbonated whereas FCB contains carbonation.

    Frozen Carbonated Beverage or FCB for short is a frozen slush, the only difference is it is mixed with carbon dioxide (carbonation). FCB’s are very light and “airy” and typically are served with a dome lid due to the expansion known as “overrun” of the product once dispensed from the Frozen Carbonated Equipment. Overrun is the affect where the product expands anywhere from 50-100% in volume. In a 22 oz cup you might only have 11-14 oz of product in the cup although it appears to be full. The equipment used for this product tends to take up more room and is more expensive than non-carbonated slush equipment; however, the profit margins are greater than slush. For high volume locations, investing in FCB equipment may have the best return on investment (ROI).

  • 14. Are your products Kosher?
     

    Yes, all of our stock products are certified kosher by the Orthodox Union (OU) with the exception of products containing white grape juice in our Juice Burst 100% Juice line.
    • Private Label products are only kosher at the customer’s request and when filed with OU.
    • NOTE: a facility is not kosher, only the ingredients and products certified are kosher. Products are not considered kosher, just because the ingredients used are. Every product must be reviewed and certified by the OU to be considered certified.

  • 15. Is my product still good after it's best by date?
     

    We do not recommend nor guarantee the use of our products when they have fulfilled their best by dates.

  • 16. Are your products Gluten Free?
     

    Yes! All of our products are Gluten Free! We do not have them certified; however, we do not have any products in our facility that could cause cross contamination.

    NOTE:  The President of our company's son suffers from Celiac, so we understand how important it is to have Gluten Free products.

  • 17. Does your facility process any products containing peanuts or bi-products?
     

    Our facility is peanut free. Our products do not contain peanuts nor do we manufacture anything with peanut oil.

    NOTE:  Our facility does contain cream of coconut which is considered a nut allergy. This product is segregated and follows a strict allergen HACCP program for storage, use and sanitation.

  • 18. What is the shelf life of your products?
     

    Shelf life varies from product type and flavor. For specific product information contact us today.

     

  • 1. Why would I use Betty Jean Tea Sugar® & Hartley's TeaSweet® instead of Sugar?
     

    It's as easy as 1 - 2 -3…. Betty Jean's Tea Sugar® & Hartley’s TeaSweet ® give you consistency with every brew.

    Step 1: Brew your tea.
    Step 2: Pour in your Betty Jean's Tea Sugar® or Hartley's Teasweet,® at any time during the brewing process.
    Step 3: Just a quick stir and you are ready to serve.

    There is no more waiting for the sugar to dissolve and no inconsistent sweetness based on which employee is making the tea. Learn more about Betty Jean's Tea Sugar & Hartley's TeaSweet.

  • 1. Why should I use Hartley’s and Betty Jean’s liquid sweeteners ?
     

    Consistent and Easy to Use
    Although some restaurants may have a procedure for making Sweet Tea, many of the employees will vary that procedure based on their own taste or comments from customers. Liquid Sweeteners offer a consistent Sweet Tea every time because it requires no measuring.

    Often times sugar does not get dissolved if the person making the tea does not stir the tea properly, leading to inconsistency as well as sanitation concerns.Liquid Sweeteners do not require any dissolving or heavy stirring.

    Eliminated Sanitation Concerns
    Sanitation is always a concern in any food-service operation. If the sugar is not dissolved properly, it can cake in the bottom of the tea urn or in the spigot. This can lead to bacteria if not cleaned regularly and properly. With Hartley’s Tea Sweet and Betty Jean’s Tea Sugar there is no measuring or partial bags of sugar to store. Use the entire 32 oz bottle of Hartley’s Tea Sweet or a 48 oz bottle Betty Jeans’s Tea Sugar for a 3 gallon brew and throw the empty container away. This eliminates the possible risk of cross contamination from improper handling of open bags of sugar and improper sanitation and storage of measuring cups. No handling bag-in-box sweetener option available for Betty Jean’s Tea Sugar.

    Know Your True Tea Costs
    Hartley’s Tea Sweet and Betty Jean’s liquid sweetener costs slightly more (approximately $1) per brew compared to sugar; however, that’s assuming your tea is being sweetened with the same amount of sugar every time. Know what your true tea costs are with liquid Sweeteners.

     

     

  • 1. Do I need to refrigerate Hartley’s bag-in-box syrups before using?
     

    No, Hartley’s bag-in-box syrups are shelf stable when stored at room temperature.

  • 2. Are Hartley’s bag-in-box soda fountain syrups kosher?
     

    Yes. All Hartley’s bag-in-box soda syrup flavors are certified kosher by the Orthodox Union. The OU symbol will appear on the label. Certificates are also available upon request. A copy of our Kosher Certificate is available on this page under the “downloads” tab.

     

  • 3. Can I use Hartley’s Soda Syrups as a flavor shot?
     

    Yes. If you want to add a “shot” of cherry to your cola, Hartley’s Cherry Soda Syrup can be used to dispense a straight flavor shot. Flavor Shots are also available in 1 gallon pack size.

  • 4. How long is my bag-in-box soda fountain syrup good for?
     

    Each bag-in-box is coded with a readable “best by” date. While most flavors have a shelf life of one year, select flavors such as diet cola or lemon-hi may be less. For specific product shelf life information, please contact Contact Us.

     

  • 5. Does Hartley’s provide bag-in-box equipment?
     

    We are the manufacture of the flavored syrup for beverage dispensing equipment; however, we work with distributors throughout the United States that provide or service equipment as well as equipment manufactures and leasing companies to design a beverage program that best fits your business. Please Contact Us for assistance.

  • 1. How much 100% juice should be consumed daily?
     

    Infants 0-6 Months
    Dietary organizations do not recommend introducing 100% juice until at least 6 months of age or at the age the infant is able to consume juice from a cup in place of a bottle.

    Infants 6-24 Months
    Dietary organizations recommend limiting 100% juice consumption to 4-6 ounces per day.

    Children 2-3 Years
    Dietary organizations recommend a serving of 1 cup or 8 ounces of 100% juice per day.

    Children 4-8 Years
    Dietary organizations recommend a serving of 1 to 1½ cups or 8-12 ounces of 100% juice per day.

    Children 9+ Years
    Dietary organizations recommend a serving of 1½ cups or 12 ounces of 100% juice per day.

  • 1. What is the difference between Frozen Carbonated Beverage(FCB) and Slush/Granita?
     

    With so many frozen beverage options, it can be rather confusing; however, there are easy ways to tell the difference between Frozen Carbonated and Slush. The easiest way is in the name itself….carbonation. Slush (also referred to as Granita) is non-carbonated whereas FCB contains carbonation.

    Frozen Carbonated Beverage or FCB for short is a frozen slush, the only difference is it is mixed with carbon dioxide (carbonation). FCB’s are very light and “airy” and typically are served with a dome lid due to the expansion known as “overrun” of the product once dispensed from the Frozen Carbonated Equipment. Overrun is the affect where the product expands anywhere from 50-100% in volume. In a 22 oz cup you might only have 11-14 oz of product in the cup although it appears to be full. The equipment used for this product tends to take up more room and is more expensive than non-carbonated slush equipment; however, the profit margins are greater than slush. For high volume locations, investing in FCB equipment may have the best return on investment (ROI).

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